Frequently Asked Questions
How do I print the QR codes?
Using our Shopify app you have the ability to connect the unique QR codes to your packing slip or note card solution so that it prints automatically with no extra steps for fulfillment. We want to make your life easier! If you don't use packing slips or note cards, you can print individually or we have a pre-printed option available upon request. Contact us here.
How do I pay and get paid?
You never pay anything up front. If your store is on Shopify and you want to charge your customers, billing happens automatically after a sale. If you agree that the built-in customer satisfaction and marketing benefits are tremendous value on their own and want to give it to your customers for free, then there's no charge at all! For corporate gifting, events, or in-store sales, contact us to let us know your use case and we can provide an easy, no or low cost solution.
How much does SWAQ cost me?
If you give it to your customers free then it's totally free for your store! On Shopify there is no upfront cost. You set the retail price. After you collect, we charge $0.95 each message after your free, promotional messages run out.
How much should I charge?
We suggest $1.99 per message or less but you can charge whatever works for you. There are so many built-in, actionable marketing opportunities that will far outweigh base price revenue so we suggest making it free for your customers. Many of our merchants partners don't charge anything.
Does SWAQ require backend integration?
Thankfully, no! Our turn-key Shopify app, corporate gifting and pre-printed solutions require zero technical lift. Have questions about getting started? Just send us a message or set up a call.
We want to do our own integration. Do you have an api?
Absolutely. You can request an api key in the form below. We can also create custom endpoints and an SDK for your platform. Just set up a discovery call with us.
My store is not on Shopify but I would like some automation.
While we are working on apps for all the major eCommerce platforms like Demandware and Magento among others, merchants can either use our no-code solution or develop their own integration using our api. Send us a message and we will show you how.
I want custom branded pre-printed cards or labels
We can print custom cards or labels with your brand, no problem! Just set up a call on our calendar.
Where can I buy a gift with a SWAQ?
Here are just a few of our most recent retail partners:
Overnightflowers.com
Literiecandle.com
DrSilkmans.com
Yuumacollection.com
SoundyFlower.shop (Italy)
How do I keep my sent and received messages?
Just create a free account to unlock this and other really cool features like being notified when your recipient views the message. Now you know when your gift was opened!
How can I share my videos on social media?
After you create a free and easy account, you can share directly from your sent and received message tabs. Just click the share icon.
I received the link to create my video by email but I want someone else to create the video. What do I do?
I want to create my video from my desktop but I can't access my computer's native 'Photos' app library.
SWAQ is mobile optimized, but you can create your video from your laptop. Simply export the video you want to use from the library of your computer’s native app (E.g. Photos) and then select it as a file.
